Due Diligence - Infrastructure and Operations

Description

This template outlines key operational and architectural aspects, such as system diagrams, incident history, cost tracking, capacity planning, monitoring tools, KPIs, security protocols, disaster recovery plans, and team structure. Each item is prioritized and tracked for completion, with fields for notes and file uploads.

The visual cues and progress tracking features help cross-functional teams assess gaps, identify high-priority areas, and ensure all critical infrastructure documentation is accounted for.

Key Data Stored

• Infrastructure Diagrams – Physical architecture details including hardware, locations, and operating systems
• Incident History and Uptime Metrics – Root causes and resolution of outages, along with availability tracking methods
• Cost Breakdown and Projections – Past and projected infrastructure spend
• Capacity Reports – Utilization of systems with supporting performance reports
• Monitoring Tools – Usage of tools like New Relic for observability
• Operational KPIs – Includes RTO, RPO, and relevant performance benchmarks
• Security Procedures and Audit Reports – Including SOC 2 certifications and penetration tests
• SLAs and Response Procedures – Internal or customer-facing service commitments and escalation plans
• Disaster Recovery Plans – Plans and test results for continuity management
• Org Chart for IT/Operations – Structure and responsibilities of the infrastructure team

Business Use Cases

• M&A Technical Diligence – Offers buyers clarity into system architecture and operational readiness
• Infrastructure Risk Audits – Identifies gaps in resilience, security, or scalability
• Investor Reporting – Demonstrates maturity and transparency of operational infrastructure
• Internal Operations Reviews – Ensures leadership and IT teams align on cost, capacity, and monitoring goals
• Compliance Preparation – Prepares documentation for audits and certifications

Why This Template is Powerful

• Holistic Infrastructure Review – Captures technical, financial, operational, and organizational perspectives
• Prioritized Task Management – Items are flagged with importance and status to guide workflows
• Highly Collaborative – IT, security, finance, and compliance teams can all contribute in one place
• Audit and Dataroom Ready – Provides a clear and exportable record of infrastructure and operations data
• Progress Visibility – Completion tracking keeps stakeholders aligned on readiness

This template equips companies with the tools to present a robust, clear, and detailed operational picture—critical for secure, scalable growth and confident stakeholder engagement.